Account Deletion

How to delete your account in the app

You can delete your account directly from within the Beed app by following these steps (the app's Turkish labels are shown in parentheses):

1. Open the Beed app on your device and sign in
2. Tap the profile icon at the top right of the home screen
3. On your profile page, tap the Settings (gear) icon at the top right
4. Under Account Settings ("Hesap Ayarları"), select Security ("Güvenlik")
5. Select Delete Account ("Hesabı Sil") and confirm in the two dialogs that follow
6. If asked, sign in again (with Google, Apple, or your password)

If you cannot access the app

If you cannot access the Beed app to delete your account, you can request account deletion by email.

Please send an email to support@beed-app.com from your registered email address with the following information:

• Subject line: "Account Deletion Request"
• Registered email address: The email address associated with your Beed account
• User ID (optional): If you have your user ID, please include it
• Request: A brief statement requesting account deletion

We will verify your identity and then delete your account. The data that is deleted, and the data that is kept, are described below.

What data is deleted

When you delete your account in the app, or when we delete it after your email request, the following data will be permanently deleted:

• Your account profile data (such as name, email address, and phone number)
• Your posts and comments
• Education plans and performance records
• Development tracking data
• Expert profile information (if applicable)
• Appointment history and related data

When you delete your account in app version 1.0.21 or later, or when we delete it after your email request, we also:

• Delete your conversations and the messages in them, including the messages the other person sent you. The other person will no longer see the conversation. (For photos, videos, and files the other person sent you, see below.)
• Try to delete the files that are linked from your account and content at that time: your current profile photo (if you uploaded it to Beed), the photos and videos in your posts, and the files in messages you sent. Some files are not deleted (see below).

Retention and legal obligations

In app versions up to 1.0.20, deleting your account in the app does not delete:

• Your messages and conversations with other users
• Photos, videos, and files you uploaded (your profile photo, media attached to posts, and message attachments)

In app version 1.0.21 and later, and when we delete your account after your email request, the following are not deleted:

• Files that are no longer linked from your account or content at that time, for example earlier profile photos that were not deleted when you replaced or removed them in app version 1.0.20 or earlier, and photos, videos, or files from posts or conversations you deleted earlier
• Files that could not be deleted at the time of deletion
• Photos, videos, and files other people sent you in messages, and the copy of those messages that the app keeps for the sender

If a person you have a conversation with deletes their account using app version 1.0.21 or later, or asks us by email to delete it, that conversation, including the messages you sent, is deleted, and you will no longer see it in the app. If you sent photos, videos, or files in that conversation, the copy of those messages that the app keeps for you (including any text you wrote with them) and the files themselves are not deleted.

The following data is also kept after your account is deleted:

• Analytics events, in which your user ID is stored as a hash
• Crash reports, which can include your user ID
• Records that link your App Store or Google Play subscription to your account
• Content reports you submitted and your list of blocked users
• Your likes on other people's posts and comments (stored with your user ID), and the list of posts you shared, liked, or commented on
• Copies of your name in notifications other users received (for example, about your likes, comments, or appointment requests) and, if you are an expert, on posts and comments you approved
• Technical logs on our servers, which can include your user ID
• Zoom meetings already created in an expert's Zoom account, including the meeting title

Processing time

When you delete your account in the app, deletion starts immediately. There is no waiting period, and a deleted account cannot be restored. Deletion requests sent by email are processed within 30 days of receipt.